Service & Maintenance Technician

APPLICATIONS OPEN

Who we’re looking for;

Excellent attention to detail and high self-motivation

Excellent communication and organisation skills with the ability and drive to deliver great customer service.

Ability to work as part of a team and solo under own initiative, with great teamwork skills

Good time keeping.

Ability to problem solve work under pressure and to tight deadlines.

Physical ability to undertake manual labour required for the position.

Flexibility and a can-do attitude.

Previous experience working in the event industry is an advantage but not essential.

Full UK Driving License is required.

Forklift Truck License an advantage but not essential and training will be provided.

Core Duties:

• Undertake the routine service, repair, cleaning and maintenance of fixtures and equipment, ensuring all company equipment is kept in pristine condition and uphold the companies exceptional standards and attention to detail.
• Triage and escalate repairs to the bench technician where required.
• Carry out on site repairs of equipment as appropriate. This may include occasional out of hours call out when required.
• Manage the company maintenance schedule and reporting to ensure an efficient pro-active and re-active maintenance process.
• Timely and accurate reporting for all site visits, service, maintenance and repair work carried out including advice for remedial or advisory work and the associated costing for customers.
• Provide telephone technical support to the wider team as required.
• Pro-actively help develop new methods and techniques to improve the companies servicing accuracy and efficiency.

Additional Duties:

• Utilising Current RMS rental management software to manage the equipment inventory and update status of available equipment.
• Assist the warehouse team with the upkeep of the warehouse / workshop equipment and ensure company facilities are kept clean and tidy
• Fitting asset labels and branding to equipment and data entry into rental management system.
• Assist in manufacturing cable, parts and products using production, workshop and CNC facilities
• Complying with the company’s paperwork process to create hire agreements, service and quarantine notes and compliance with company health and safety procedures.
• Assisting the wider warehouse department in all aspects of the day to day company operations as required. As a member of the warehouse team this may also include loading / unloading of vans and trucks, prepping/de-prepping equipment from hire during peak periods.

Required Skills:

• A good understanding of technical equipment including lighting systems, audio systems and LED video wall
• Excellent fault-finding skills, ability to read service manuals and troubleshoot at module level is essential. Ability to work at board level is an advantage but not essential.
• Good use and understanding of tools, test equipment and ability to work independently to deconstruct fixtures in modules and rebuild efficiently.
• Soldering experience and ability to work with small components.
• Experience of Portable Appliance Testing is an advantage but not essential.
• Ability to work at height and current IPAF card is an advantage but not essential.

A full programme of training can be provided to the right individual. Knowledge of Sound, Lighting and Visual systems and their applications is an advantage but not essential. We’d be open to applicants from a range of ability levels, if you’re experience is more senior, or you have a proven experience with board level repairs we’d encourage you to get in touch to discuss an alternative role.

If you think you have what it takes and would be interested in being part of our team then please email peter@axiomevents.co.uk